Last Updated: 24th June 2021
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• How we protect your data and keep it secure
• What are your data protection rights?
• What are cookies?
• How to manage cookies?
• Privacy policies of other websites
• How to contact us
• How to contact the appropriate authorities
1. What data do we collect?
Our Company collects the following data:
Personal identification information
This includes information such as Name, email address, phone number, courses attended and other personal information which you provide to us. This information is either provided to us by yourself when you fill out a form on our website, and/or when you use any of our services.
We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, your general location, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
2. How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
• Register online for our marketing communications.
• You place an order for any of our services, either online and/or via email or telephone.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s and have accepted the relevant cookies.
3. How will we use your data?
Our Company collects your data so that we can:
• Carry out the service you have ordered.
• Email you about our services that may interest you.
Our Company may also share your data with other companies/organisations to fulfill our requirements with those companies/organisations. We may share your data with:
• National Highways
• City of Bath College
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
We will also share some of your data with our certain IT and marketing suppliers who provide relevant services to ourselves. This data will only be processed where is necessary, such as to process your order, send marketing emails and/or help provide IT support.
4. How do we store your data?
We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.
We may store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.
5. How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure.
We set up systems and processes to prevent unauthorised access to or disclosure of the data we collect about you – for example, we protect your data using varying levels of encryption.
All third parties that process personal data are required to keep that data secure.
Our Company would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us.
7. What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, our contact details can be found in section 12.
8. What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
9. How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
10. Privacy policies of other websites
12. How to contact us
Call us at: 024 7669 0900
Or write to us:
FAO: Data Protection Officer
The Business Innovation Centre
Binley Business Park
Harry Weston Road
Coventry, CV3 2TX
13. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.